The edge your competitors already have

Your best weapon against the restaurant next door? Your own loyal customers.

KEEP THEM COMING BACK. TURN EVERY MEAL INTO LOYALTY.

QR ordering, real-time kitchen management, loyalty programs, WhatsApp CRM — one platform for the modern F&B operator.

Start Free for 14 Days Explore Features →
3x more return visits Live in 5 minutes ☕︎ Built for F&B WhatsApp support

Everything your team needs,
beautifully designed

From the merchant dashboard to the kitchen station — clean, fast, and intuitive for every role in your restaurant.

app.otteros.io — Dashboard
Good afternoon, The US Shop 👋  Wednesday, 27 May 2026
Active Orders
3
live now
Order Placed
2
waiting
Ready
5
served
Escaped
0
unpaid
RM 1,247.80
RM 84,320.55
⚡ Live Orders
Table 3 · #ORD-260527-7226Preparing
Table 1 · #ORD-260526-4412Served
VIP 1 · #ORD-260525-8801Preparing
🪑 Tables
VIP 1
Empty
Table 1
Serving
Table 2
Empty
Table 3
Prep
Member Profile
🥇 Gold Member
1122333
1,500 pts
RM 469.45
Progress to PlatinumRM 469 / RM 600
🥉
Bronze
🥈
Silver
🥇
Gold ✓
💎
Platinum
Black
🍹 Bar Station
Total Pending Items1 order
US Bubble Tea ×3
🪑 Table 3 · #ORD-26052714:31
US Bubble Tea
US Bubble Tea (1/2)🥡 Tapau
US Bubble Tea (2/2)🥡 Tapau

Everything your restaurant needs,
all in one place

Click a tab to explore each feature — from ordering to payments to loyalty.

QR Self-Ordering

Guests scan, browse, and order directly from their phone. No app download, no waiting for a server. Works on any device.

  • Scan QR code, browse menu, order in seconds
  • Variants, extras, spice levels, remarks option
  • Real-time sold-out syncing with kitchen
  • Works on any phone — no app download needed
  • Set menu and a la carte support
Orders screen
Menu screen

Kitchen & Bar Station (KDS)

Orders auto-route to the right station the moment they're placed. Kitchen sees kitchen items, bar sees bar items — no confusion during rush hour.

  • Auto-routes orders to kitchen or bar station
  • Tick off each item as it's prepared
  • Real-time status: placed → preparing → served
  • Works on any tablet or monitor
  • Printer mode or screen mode — your choice
🍽️
Kitchen Station
● Live
📋 Total Pending Items
1 order
US Mushroom Soup ×1
🪑 Table 3 #ORD-260612-2041 20:48
US Mushroom Soup
🍹
Bar Station
● Live
📋 Total Pending Items
1 order
US Bubble Tea ×1
🪑 Table 3 #ORD-260612-1983 20:48
US Bubble Tea
Hot, Large, Normal
+ Grass Jelly, Extra Bubbles

5-Tier Loyalty System

Bronze to Black. Members see their live progress and feel the urge to level up — driving repeat visits without any manual effort from your team.

  • Fully customizable spend-to-points ratio
  • 5 tiers with automatic progression
  • Birthday rewards with tier restrictions
  • Points redeemable for discounts or free items
  • Member history and total spend tracking
📷
🥈 Silver Member
John Tan
+60188888888
🎂 06 Jun
✏️
Points Balance
3842 pts
Total Spent
RM 374.50
Member Since 2026-06-05
Progress to Gold RM 375 / RM 600
RM 225.50 more to Gold

Payments — Online & At Counter

Customers pay directly from their phone before the order is confirmed. Supports FPX, card payments, and pay at counter — whatever works for your crowd.

  • FPX online banking — Maybank, CIMB, RHB and more
  • Visa, Mastercard, Apple Pay, Google Pay via Stripe
  • Pay at counter — order first, pay when ready
  • Order only created after payment is confirmed
  • Dine-in, pickup, and takeaway support
  • Automatic receipt and order tracking
🏦
Online Banking / FPX
Maybank, CIMB, RHB & more
💳
Card / Apple Pay / Google Pay
Visa, Mastercard & more
🧾
Pay at Counter
Order now, pay when ready
💳
Redirecting to Payment
Opening secure payment page...

WhatsApp Broadcast

Connect your WATI or 360dialog account and send personalised promos to the right customers — filtered by tier, birthday, or inactivity — automatically.

  • Supports WATI and 360dialog API
  • Filter by tier: Bronze, Silver, Gold, Platinum, Black
  • Target inactive customers: 3, 7, 14, or 30 days
  • Ready-made templates + save your own
  • Personalised with name, points, and tier — automatically
WA
The US Shop
Business Account
Hi Lee 👋 We miss you! Come back and enjoy your favourite food. Come back today and enjoy 20% off your next order. Use code COMEBACK20 🎉
14:32 ✓✓
Omg thank you! Coming tonight 😍
14:35 ✓✓
Type a message…

Scratch Cards & Rewards

Keep customers engaged between visits with gamified rewards. Scratch cards give random prizes — points, discounts, or free items.

  • Scratch card prizes: points, % off, RM off, free items
  • Birthday rewards auto-unlock on member's birth month
  • Coupon code redemption via Rewards tab
  • Limit by tier, day of week, or applicable items
  • All redeemable directly from the customer's phone
🎰 YOU WON!
RM 5 OFF
Valid on your next order · Auto-applied
🎂
Birthday Surprise
Gold+ members · Birth month only
Free
🎁
Free Bubble Tea
Redeem with 500 pts
500 pts

🧾 MyInvois e-Invoice

Malaysia LHDN-compliant e-invoicing built right into your receipts. Customers scan a QR on their receipt to submit their details — you get a clean record ready to upload to MyInvois.

  • QR code printed on every dine-in & pickup receipt
  • Customers scan & fill in their TIN, name, and SST info themselves
  • Submissions stored in your merchant dashboard automatically
  • Download records as CSV or PDF for easy LHDN submission
  • No double-entry — customer data flows straight to your records
  • Works with both dine-in QR orders and counter pickups
Kopi & Co.
Official Receipt #0042
Flat White × 2RM 18.00
Banana CakeRM 8.50
TotalRM 26.50
Request e-Invoice
Scan to submit your details
🧾 e-Invoice Request
Full Name / Company
Ahmad Bin Razali
TIN Number
C1234567890
SST Reg. No. (optional)
Submit Request

Inventory & Purchase Orders

Track stock levels in real time, catch low-stock alerts before you run out, and generate Purchase Orders to send directly to your suppliers — all from one place.

  • Real-time stock levels with minimum thresholds
  • Low-stock alerts before you run out
  • Full stock movement history — orders, pickups, adjustments
  • Manage suppliers and their contact details
  • Generate & send Purchase Orders in one click
  • Download PO as a file to send to supplier
Stock
Stock
Movements
Movements
Purchase Order
PO
📊 Revenue Analytics
Last 7 Days ▾
Today
RM 1,247
↑ 18%
This Week
RM 8,430
↑ 12%
Avg/Order
RM 47.20
↓ 3%
Revenue (RM)
5/21
5/22
5/23
5/24
5/25
5/26
5/27
Top Items This Week
US Bubble Tea
RM 2,148
US Nuggets
RM 1,320
US Sausage
RM 940

Decisions driven by data,
not instinct

Real-time dashboards give instant visibility into revenue, menu performance, and table utilisation — from any device.

  • Daily & weekly revenue charts
  • Top-selling items by revenue
  • Transaction count & average order value
  • Member growth & points outstanding
  • Export to CSV / PDF
  • Multi-outlet consolidated reports

Turn loyalty points into
excitement.

Keep customers coming back by letting them spend their loyalty points on a Scratch & Win game — win discounts, free items, or special rewards. It's the fun way to lock in loyalty.

  • Customers use points to play
  • You set the prizes & probabilities
  • Win discounts, free items, or vouchers
  • 1x per person limit to control cost
  • Enable / disable anytime
🎰 Scratch Card 🎁 Custom Prizes 🔁 Drives Return Visits
🎮 More games in development
🎰 Scratch & Win
🎰
SCRATCH & WIN
Use 50 points to play
You have 3,692 points
💰
RM5 Off!
Next order
👆 Scratch here!
Try scratching the card

Up and running in
under 5 minutes

No IT team, no hardware, no downtime. Built to be simple enough for any owner to set up alone.

1
📝
Create Account

Register your outlet in 30 seconds — name, number, done.

2
🍜
Add Your Menu

Upload photos, set prices and categories.

3
🖨️
Set Up Hardware

Grab a Sunmi POS and a WiFi thermal printer off Lazada or Shopee. We'll walk you through connecting everything — takes about 30 minutes.

4
🚀
Print QR Codes & Go Live

Choose from multiple QR designs and download instantly. Stick them on your tables — guests scan and order immediately.

✦ Bonus Feature

Skip the queue.
Order directly from you.

Free for Plus & Enterprise users — your own ordering page, no extra charge

Your own branded ordering page. Customers pre-order for pickup or schedule a slot — straight from you, no commission, no middleman app eating your margins.

  • ⚡ Pickup Now — order ready by the time they arrive
  • 🕐 Schedule Ahead — pick a date & time slot
  • 📍 Customers choose which branch to order from
  • Zero commission — 100% of every order goes to you
  • Your brand, your domain — not someone else's app
  • Real-time order status updates in-app
  • Loyalty points & member tiers apply automatically
FREE Included at no extra cost for Plus & Enterprise plans
Schedule
Branch
Active Orders

One dashboard.
All your outlets.

Manage every branch from a single login. See how each outlet is performing, control staff access, and keep your loyalty programme consistent across all locations.

📊

Consolidated Analytics

View revenue, orders, and top items across all branches side by side — or drill into any single outlet.

👥

Staff Permission Control

Assign roles per branch — cashier, manager, owner. Control exactly who can see or do what at each outlet.

🎖️

Shared Loyalty Programme

Customers earn and redeem points at any branch. One membership card, all locations.

📋

Branch-Level Menu Control

Set different menus, prices, or availability per outlet — or sync everything from one master menu.

📊 All Branches Report
Generated: 2026-06-14  ·  This Month
💰
Total Revenue
RM 48,291.00
🧾
Total Transactions
1,847
🏪
Branches
4
Revenue by Branch
BranchTX%Revenue
The US Shop Main 98253.2%RM 25,690.80
The UK Shop 54129.3%RM 14,137.50
Subang Jaya Outlet 23412.7%RM 6,132.90
Petaling Jaya Outlet 904.8%RM 2,329.80
Total1,847RM 48,291.00
Top Selling Items
1US SausageRM 9,821.00
2US Bubble TeaRM 8,340.50
3US Mushroom SoupRM 7,102.00
4US NuggetRM 5,880.30
Payment Breakdown
Online / FPX42.1%RM 20,330.60
Cash38.7%RM 18,688.60
Card19.2%RM 9,271.80

Works with hardware
you can buy on Lazada.

No proprietary gadgets, no locked-in suppliers. OtterOS runs on standard Android devices and thermal printers — affordable, replaceable, and available everywhere in Malaysia.

Kitchen and bar staff view orders on a tablet or phone screen. Great for smaller outlets or tighter budgets.

🖥️
Recommended
Counter (POS)
Sunmi T2s
Android POS with built-in printer
RM 1,500 – 2,500
Main cashier terminal. Built-in 80mm receipt printer — no external counter printer needed.
💳
Optional
Payment Terminal
Bank POS / Standalone
Sunmi P2, PAX A920, Ingenico, or bank-provided
RM 30–80/mo or from RM 800
Accepts card, NFC, DuitNow. Cashier enters amount manually — no integration required. Or use your existing bank terminal.
👨‍🍳
Any Android
Kitchen Screen
Any Android Tablet or Phone
Lenovo Tab M10, Samsung Tab A9, Xiaomi Pad…
RM 549 – 699
Displays incoming kitchen orders in real time. Any Android device with a browser works — even an old phone mounted on the wall.
🍹
Any Android
Bar Screen
Any Android Tablet or Phone
Lenovo Tab M10, Samsung Tab A9, Xiaomi Pad…
RM 549 – 699
Displays incoming bar orders in real time. Same device type as kitchen screen — no special hardware needed.
Estimated Total RM 3,398 – 4,798 Prices are estimates only · Excludes payment terminal
💡 Kitchen and bar screens work on any Android tablet or phone — even an old device mounted on the wall.
💡 Already have Android tablets? You may not need to buy new ones.
💡 Already have a bank POS terminal (Maybank, RHB, CIMB, Public Bank)? No need for a separate payment device.

Questions we get
all the time.

Getting Started
No. OtterOS runs on standard Android devices — Sunmi POS, any Android tablet, and WiFi thermal printers. All available on Lazada or Shopee.
Most outlets are up and running within 30 minutes — upload your menu, connect your printer, scan the QR code and test an order. We recommend setting up on a rest day to avoid disrupting operations. If you need to clear test data, just reach out to our support team.
None at all. Our team will walk you through the setup, and we're reachable on WhatsApp if anything comes up.
Pricing & Plans
No long-term contract. Pay monthly, cancel anytime.
No. After the trial ends, it's entirely your call whether to continue. If you have any concerns, feel free to email or WhatsApp us to discuss.
Features
No problem — your staff can take the order at the counter on their behalf, and help them sign up as a member to start earning points too.
All data is encrypted and stored securely. Your data belongs to you — we will never sell or share it with third parties.
We have everything you'd expect — QR ordering, KDS, Loyalty, WhatsApp CRM, Inventory. But we go further. OtterOS has built-in scratch card and game features that give your customers a reason to come back after every visit. More games are in development — we're making customer retention genuinely fun for F&B owners.
Not at all. You just key in your menu directly — it's straightforward. Most merchants are fully switched over within a single rest day.
Support
Email or WhatsApp our team. We respond promptly on business days.
Not at all. OtterOS is built to be beginner-friendly. New users get full documentation and video guides — most people get the hang of it within a few minutes.

Transparent pricing,
no surprises

All plans include a 14-day free trial. Cancel anytime.

Monthly Yearly Save 20%
Starter
RM99/mo

For small cafes & eateries starting their digital journey.

  • Unlimited tables & menu items
  • QR ordering + online payment
  • Menu management
  • Kitchen & Bar Station
  • Members CRM & 5-tier loyalty
  • OTP member registration
  • Email + WhatsApp support
Start Free Trial
Most Popular
Pro
RM199/mo

For growing restaurants needing loyalty, CRM and deeper insights.

  • Everything in Starter
  • Pickup Landing Page
  • Rewards & points system
  • Loyalty Games
  • WhatsApp CRM Blaster
  • Analytics & export
  • Inventory management
  • Email + WhatsApp support
Start Free Trial
Growth
RM199/mo

+ RM 99/mo per extra outlet

For chains & multi-outlet F&B groups across Malaysia.

  • Everything in Pro
  • Multi-outlet management
  • Unlimited branches
  • Centralised dashboard
  • Email + WhatsApp support
Start Free Trial

Your next shift
starts now.

Join hundreds of Malaysian F&B outlets running smarter with OtterOS. Start your free 14-day trial — no credit card, no commitment.

✓ 14-day free trial ✓ Setup in <5 mins ✓ Local support

Talk to us

Fill in your details and we'll reach out within 24 hours.

+60

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